Support Skills

Support Skills

Support skills for AI agents for Claude Code, Codex, Cursor and more. Triage tickets, draft replies, track SLAs, detect churn risk, escalate bugs, generate CSAT follow-ups, build macros, translate messages, sync CRM contacts, and run weekly digests, without leaving your terminal.

Contents

• Quick Start
• Ticket Management
• Customer Intelligence
• Communication
• Analytics & Reporting
• Workflow Automation
• Quality & Training
• Feedback & Surveys
• Sales & Outreach
• Setup

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Quick Start

# 1. Install Claude Code
npm install -g @anthropic-ai/claude-code

# 2. Install the Composio CLI (connects to Gorgias, HubSpot, Slack, etc.)
curl -fsSL https://composio.dev/install | bash

# 3. Authenticate with Composio
composio login

# 4. Clone and install the skills
git clone https://github.com/composiohq/support-skills.git
cd support-skills
./install.sh /path/to/your/project

This copies all skills into .claude/skills/ so they're available as /slash-commands in Claude Code.

# Open Claude Code and run any skill
claude
> /ticket-triage
> /customer-360 jane@acme.com
> /escalate 12345
> /sentiment-check "I've been waiting 3 days and nobody has responded"
> /tone-rewriter empathetic "Your request has been processed."

Skills shell out to the composio CLI to run tools. If a skill tries to call a toolkit that isn't connected yet, the CLI will tell you — just run composio link <toolkit> and retry.

Skills that don't need external tools (like /sentiment-check, /tone-rewriter, /qa-response, /angry-customer-playbook, /response-templates) work immediately with no setup.

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Ticket Management

Skill	Description
Ticket Triage	Pull open Gorgias tickets and auto-classify by P0-P3 priority and category
Zendesk Triage	Pull open Zendesk tickets and triage by priority, category, and SLA status
Freshdesk Triage	Pull open Freshdesk tickets and triage by priority, type, and SLA
Zoho Desk Triage	Pull open Zoho Desk tickets and triage by priority and department
Intercom Resolve	Manage and resolve Intercom conversations — triage, reply, snooze, or close
Inbox Zero	Batch-scan unhandled tickets and suggest quick actions — reply, escalate, close, assign, or defer
Auto-Tag	Analyze untagged tickets and recommend tags based on content, with confidence scores
Merge Tickets	Detect duplicate and related tickets using subject similarity, same-customer signals, and content matching
SLA Monitor	Real-time SLA compliance dashboard — flags breaches, at-risk tickets, and tracks first-response / resolution times
Ticket Summarize	Condense long ticket threads into TL;DR, timeline, what's been tried, and clear action items
WhatsApp Support	Handle WhatsApp customer support conversations via Wati or Whautomate

Customer Intelligence